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ENJOY YOUR WORK & WHO YOU WORK WITH

You’re driven, you enjoy working with people, and you can take a little sarcasm? Sounds like you should send us your information. We are always on the lookout for talented and driven individuals to add to our team. Submit your information below to be considered for future opportunities.

Open Positions

Help Desk Support Technician Wanted: 

Our number one focus when growing our team is to find people who above all enjoy interacting with others in a team environment and have the heart of a servant. We choose our customer base carefully to ensure we are doing business with like-minded people who understand and respect the need for our services. We strive to be a team that is eager to help and make our customer's day better. 

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets. 

Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting. 

Help Desk Support Technician - Responsibilities: 

  • Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD 

  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security 

  • Use software and hardware pertinent to the detection and resolution of desktop computers and network problems. 

  • Knowledge of Windows 10 - installing and troubleshooting 

  • Installing, configuring, and troubleshooting desktop hardware and peripherals 

  • Microsoft 365 Basic Administration 

  • Active Directory Basic Administration 

Help Desk Support – Requirements: 

  • 1 year experience working for a MSP. 

  • Good computer skills with IT and Customer Service experience. 

  • Experience with RMM (ConnectWise, Datto, AutoTask, etc.) 

  • Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online 

  • Experience with the following technologies – Windows, Windows Server, Office applications 

Help Desk Support – Benefits: 

  • Health care 

  • 401k+ company match 

  • Certification reimbursements 

  • Cellphone reimbursement 

  • PTO 

Interested candidates should apply below or by sending a resume to rdykstra@QLmi.com

Apply

IT ENGINEER WANTED:

We are looking for a talented IT engineer with experience working on a team supporting several customers. This person should have excellent problem-solving skills and strong communication in a fast-paced team environment.

Our number one focus when growing our team is to find people who above all enjoy interacting with others in a team environment and have the heart of a servant. We choose our customer base carefully to ensure we are doing business with like-minded people who understand and respect the need for our services. We strive to be a team that is eager to help and make our customer's day better. 

A successful team member will share in our core values while focusing their daily efforts on team building and accomplishing installation or service-related tasks.

This role will involve local travel to many West Michigan locations. The ideal candidate will have a broad set of technical skills with several years of experience directly supporting small to mid-sized businesses. 

Experience with the following technologies required:

  • MS Active directory
  • M365 Suite (Exchange, SharePoint, OneDrive)
  • Networking
    • Switches, Firewalls, Wi-Fi, VLAN administration and routing
  • Windows Server and Windows 10 administration
  • VMware ESXi and MS Hyper-V

Additional skills that are highly desirable:

  • Previous experience working for a Managed Service Provider or in a multi-location distrubuted environment.
  • Familiarity with hosted phone systems is a plus. 

Details:

  • Health Benefits 
  • Company provided Laptop
  • Cell phone reimbursement
  • 401K with Company Match
  • Additional benefits based on qualifications
  • Work hours - Monday thru Friday - 8:00 am to 5:00 pm. 
Apply

We are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician.  Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career.

A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks.  The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities

  • Develop positive relationships with our Quantum Leap team and our Customers
  • Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems
  • Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications
  • Develop skills in basic firewall programming for cloud VOIP installments
  • Ensure security and privacy of networks and computer systems
  • Work with Administrators and End Users on using VOIP features
  • Document records/logs of repairs and fixes and maintenance schedule

Requirements

  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Familiarity with basic network setup

Helpful Skills/Experience (not necessary to apply)

  • Advanced networking / VLANs
  • Advanced firewall programming
  • VMware servers
  • VOIP experience
  • Desktop knowledge in Windows/MAC

Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses.  Exact compensation will be commensurate with experience. 

Work Hours:  Full-Time, M-F 8am-5pm with some possible overnight travel. 

Location:  Work from our Grand Rapids office.  2006 44th St. SE Grand Rapids, MI 49508

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com

Apply

At Quantum Leap, we consider ourselves a big family.  Dysfunctional at times (like most families) but a family nonetheless.  Our goal when building and growing the company was to create a work environment where we have a lot of fun working really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our “Core Values” to learn more about who we are.

Below are our expectations for a successful Outside Sales Rep:

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by deadlines
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers

Qualifications:

  • Previous experience in business to business sales, customer service, or other related fields preferred
  • Must be able and willing to prospect and network consistently
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com

Apply