You’re driven, you enjoy working with people, and you can take a little sarcasm? Sounds like you should send us your information. We are always on the lookout for talented and driven individuals to add to our team. Submit your information below to be considered for future opportunities.

Open Positions

We are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician.  Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career.

A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks.  The ideal candidate will also have great troubleshooting abilities and attention to detail.


  • Develop positive relationships with our Quantum Leap team and our Customers
  • Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems
  • Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications
  • Develop skills in basic firewall programming for cloud VOIP installments
  • Ensure security and privacy of networks and computer systems
  • Work with Administrators and End Users on using VOIP features
  • Document records/logs of repairs and fixes and maintenance schedule


  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Familiarity with basic network setup

Helpful Skills/Experience (not necessary to apply)

  • Advanced networking / VLANs
  • Advanced firewall programming
  • VMware servers
  • VOIP experience
  • Desktop knowledge in Windows/MAC

Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses.  Exact compensation will be commensurate with experience. 

Work Hours:  Full-Time, M-F 8am-5pm with some possible overnight travel. 

Location:  Work from our Grand Rapids office.  2006 44th St. SE Grand Rapids, MI 49508

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com


At Quantum Leap, we consider ourselves a big family.  Dysfunctional at times (like most families) but a family nonetheless.  Our goal when building and growing the company was to create a work environment where we have a lot of fun working really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our “Core Values” to learn more about who we are.

Below are our expectations for a successful Outside Sales Rep:


  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by deadlines
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers


  • Previous experience in business to business sales, customer service, or other related fields preferred
  • Must be able and willing to prospect and network consistently
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com