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CARRIER SUPPORT SPECIALIST WANTED:
We’re a local company with a broad reach, and our core values are at the heart of what we do. At Quantum Leap, we strive to provide our clients with a single company who can effectively manage all of your IT, network, phone systems and Internet needs. Our goal when building and growing the company was to create a work environment where we have a lot of fun and work really hard. We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our website and “Core Values” at www.QLmi.com to learn more about who we are.
Below are our expectations for a successful Carrier Support Specialist:
Responsibilities:
Monitoring and communicating order progress and anticipating and resolving problems as the order progresses
Assist QL Team with troubleshooting problems with client orders, client accounts and other related issues
Update and maintain database with current client information
ConnectWise Configurations
Circuit Inventory and Expiration Dates
Additional Support Documentation
Work with clients and vendors to ensure support tickets are completed on time and with accuracy
Follow up and resolve all client inquiries in a timely manner
Maintain/Control communication between vendor, client and QL Team
Support Outside Sales Reps and our Carrier Support Department
Work with clients and vendors to retain business
Qualifications and Desired Skills:
Minimum 3 years previous experience in customer service, or other related fields
Proficiency with Microsoft Office (Word, Excel, PPT. Outlook)
Familiarity with ConnectWise
Desire to serve and assist our clients
Excellent problem solving skills
Positive and professional demeanor
Highly detail-oriented and excellent time management skills
Details:
Compensation: $45,000+ (depending on experience)
Compensation for Health Benefits (if applicable)
Company provided Laptop and Cell Phone
401k with Company Match
Additional Benefits based on Qualifications.
Work Hours – Monday thru Friday 8:00am to 5:00pm
Interested candidates should respond to rdykstra@QLmi.com with resume.
ApplyCLIENT SUPPORT ADVOCATE WANTED:
We’re a local company with a broad reach, and our core values are at the heart of what we do. At Quantum Leap, we strive to provide our clients with a single company who can effectively manage all of your IT, network, phone systems and Internet needs. Our goal when building and growing the company was to create a work environment where we have a lot of fun and work really hard. We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our website and “Core Values” at www.QLmi.com to learn more about who we are.
Below are our expectations for a successful Client Support Advocate:
Responsibilities:
Promote company and its products and services to new and existing customers
Responsible for product knowledge
Assist in troubleshooting problems with client orders, client accounts and other related issues
Provide excellent client support by staying on top of orders and requests
Update and maintain database with current client information
Search out new lead sources
Generate email marketing campaigns
Follow up and resolve all client inquiries in a timely manner
Keep clients aware of latest developments (products, market, trends, etc.)
Create sales material to present to clients
Support Outside Sales Representatives
Qualifications:
Minimum 3 years previous experience in sales, customer service, marketing, or other related fields
Proficiency with Microsoft Office (Word, Excel, PPT. Outlook)
Familiarity with marketing through Social Media outlets
Ability to build rapport with clients
Desire to serve and assist our clients
Positive and professional demeanor
Highly detail-oriented
Details:
Compensation - $45,000 - $55,000
Compensation for Health Benefits (if applicable)
Company provided Laptop and Cell Phone
401k with Company Match
Additional Benefits based on Qualifications.
Work Hours – Monday thru Friday 8:00am to 5:00pm
Interested candidates should respond to rdykstra@QLmi.com with resume.
ApplyWe are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician. Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career.
A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks. The ideal candidate will also have great troubleshooting abilities and attention to detail.
Responsibilities
- Develop positive relationships with our Quantum Leap team and our Customers
- Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems
- Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications
- Develop skills in basic firewall programming for cloud VOIP installments
- Ensure security and privacy of networks and computer systems
- Work with Administrators and End Users on using VOIP features
- Document records/logs of repairs and fixes and maintenance schedule
Requirements
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- Familiarity with basic network setup
Helpful Skills/Experience (not necessary to apply)
- Advanced networking / VLANs
- Advanced firewall programming
- VMware servers
- VOIP experience
- Desktop knowledge in Windows/MAC
Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses. Exact compensation will be commensurate with experience.
Work Hours: Full-Time, M-F 8am-5pm with some possible overnight travel.
Location: Work from our Grand Rapids office. 2006 44th St. SE Grand Rapids, MI 49508
Interested Candidates should apply below. You can also apply by sending your resume to: rdykstra@qlmi.com
ApplyAt Quantum Leap, we consider ourselves a big family. Dysfunctional at times (like most families) but a family nonetheless. Our goal when building and growing the company was to create a work environment where we have a lot of fun working really hard. We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our “Core Values” to learn more about who we are.
Below are our expectations for a successful Outside Sales Rep:
Responsibilities:
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Reach agreed upon sales targets by deadlines
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Create sales material to present to customers
Qualifications:
- Previous experience in business to business sales, customer service, or other related fields preferred
- Must be able and willing to prospect and network consistently
- Familiarity with CRM platforms
- Ability to build rapport with clients
- Strong negotiation skills
- Deadline and detail-oriented
Interested Candidates should apply below. You can also apply by sending your resume to: rdykstra@qlmi.com
Apply