About

Careers

ENJOY YOUR WORK & WHO YOU WORK WITH

You’re driven, you enjoy working with people, and you can take a little sarcasm? Sounds like you should send us your information. We are always on the lookout for talented and driven individuals to add to our team. Submit your information below to be considered for future opportunities.

Open Positions

CARRIER SUPPORT SPECIALIST WANTED:  

We’re a local company with a broad reach, and our core values are at the heart of what we do. At Quantum Leap, we strive to provide our clients with a single company who can effectively manage all of your IT, network, phone systems and Internet needs. Our goal when building and growing the company was to create a work environment where we have a lot of fun and work really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our website and “Core Values” at www.QLmi.com to learn more about who we are.  

Below are our expectations for a successful Carrier Support Specialist:  
  

Responsibilities:  

Monitoring and communicating order progress and anticipating and resolving problems as the order progresses  

Assist QL Team with troubleshooting problems with client orders, client accounts and other related issues  

Update and maintain database with current client information  

ConnectWise Configurations 

Circuit Inventory and Expiration Dates 

Additional Support Documentation  

Work with clients and vendors to ensure support tickets are completed on time and with accuracy 

Follow up and resolve all client inquiries in a timely manner  

Maintain/Control communication between vendor, client and QL Team 

Support Outside Sales Reps and our Carrier Support Department  

Work with clients and vendors to retain business 

 

Qualifications and Desired Skills:  

Minimum 3 years previous experience in customer service, or other related fields  

Proficiency with Microsoft Office (Word, Excel, PPT. Outlook)   

Familiarity with ConnectWise 

Desire to serve and assist our clients  

Excellent problem solving skills 

Positive and professional demeanor  

Highly detail-oriented and excellent time management skills 

 

Details:  

Compensation:  $45,000+ (depending on experience) 

Compensation for Health Benefits (if applicable)  

Company provided Laptop and Cell Phone  

401k with Company Match  

Additional Benefits based on Qualifications.  

Work Hours – Monday thru Friday 8:00am to 5:00pm 

 

Interested candidates should respond to rdykstra@QLmi.com with resume.  

Apply

CLIENT SUPPORT ADVOCATE WANTED: 

We’re a local company with a broad reach, and our core values are at the heart of what we do. At Quantum Leap, we strive to provide our clients with a single company who can effectively manage all of your IT, network, phone systems and Internet needs. Our goal when building and growing the company was to create a work environment where we have a lot of fun and work really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our website and “Core Values” at www.QLmi.com to learn more about who we are. 

Below are our expectations for a successful Client Support Advocate: 
 

Responsibilities: 

Promote company and its products and services to new and existing customers 

Responsible for product knowledge  

Assist in troubleshooting problems with client orders, client accounts and other related issues 

Provide excellent client support by staying on top of orders and requests 

Update and maintain database with current client information 

Search out new lead sources 

Generate email marketing campaigns 

Follow up and resolve all client inquiries in a timely manner 

Keep clients aware of latest developments (products, market, trends, etc.) 

Create sales material to present to clients 

Support Outside Sales Representatives 

 

Qualifications: 

Minimum 3 years previous experience in sales, customer service, marketing, or other related fields 

Proficiency with Microsoft Office (Word, Excel, PPT. Outlook)  

Familiarity with marketing through Social Media outlets 

Ability to build rapport with clients 

Desire to serve and assist our clients 

Positive and professional demeanor 

Highly detail-oriented 

 

Details: 

Compensation - $45,000 - $55,000 

Compensation for Health Benefits (if applicable) 

Company provided Laptop and Cell Phone 

401k with Company Match 

Additional Benefits based on Qualifications. 

Work Hours – Monday thru Friday 8:00am to 5:00pm 

 

Interested candidates should respond to rdykstra@QLmi.com with resume.   

Apply

We are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician.  Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career.

A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks.  The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities

  • Develop positive relationships with our Quantum Leap team and our Customers
  • Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems
  • Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications
  • Develop skills in basic firewall programming for cloud VOIP installments
  • Ensure security and privacy of networks and computer systems
  • Work with Administrators and End Users on using VOIP features
  • Document records/logs of repairs and fixes and maintenance schedule

Requirements

  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Familiarity with basic network setup

Helpful Skills/Experience (not necessary to apply)

  • Advanced networking / VLANs
  • Advanced firewall programming
  • VMware servers
  • VOIP experience
  • Desktop knowledge in Windows/MAC

Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses.  Exact compensation will be commensurate with experience. 

Work Hours:  Full-Time, M-F 8am-5pm with some possible overnight travel. 

Location:  Work from our Grand Rapids office.  2006 44th St. SE Grand Rapids, MI 49508

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com

Apply

At Quantum Leap, we consider ourselves a big family.  Dysfunctional at times (like most families) but a family nonetheless.  Our goal when building and growing the company was to create a work environment where we have a lot of fun working really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our “Core Values” to learn more about who we are.

Below are our expectations for a successful Outside Sales Rep:

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by deadlines
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers

Qualifications:

  • Previous experience in business to business sales, customer service, or other related fields preferred
  • Must be able and willing to prospect and network consistently
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com

Apply