Careers

IT ENGINEER WANTED:

We are looking for a talented IT engineer with experience working on a team supporting several customers. This person should have excellent problem-solving skills and strong communication in a fast-paced team environment.

Our number one focus when growing our team is to find people who above all enjoy interacting with others in a team environment and have the heart of a servant. We choose our customer base carefully to ensure we are doing business with like-minded people who understand and respect the need for our services. We strive to be a team that is eager to help and make our customer's day better. 

A successful team member will share in our core values while focusing their daily efforts on team building and accomplishing installation or service-related tasks.

This role will involve local travel to many West Michigan locations. The ideal candidate will have a broad set of technical skills with several years of experience directly supporting small to mid-sized businesses. 

Experience with the following technologies required:

• MS Active directory
• M365 Suite (Exchange, SharePoint, OneDrive)
• Networking
  • Switches, Firewalls, Wi-Fi, VLAN administration and routing
• Windows Server and Windows 10 administration
• VMware ESXi and MS Hyper-V

Additional skills that are highly desirable:

• Previous experience working for a Managed Service Provider or in a multi-location distrubuted environment.
• Familiarity with hosted phone systems is a plus. 

Details:

• Compensation for Health Benefits (if applicable)
• Company provided Laptop
• Cell phone reimbursement
• 401K with Company Match
• Additional benefits based on qualifications
• Work hours - Monday thru Friday - 8:00 am to 5:00 pm. 

OFFICE MANAGER WANTED: 

We’re a local company with a broad reach, and our core values are at the heart of what we do. At Quantum Leap, we strive to provide our clients with a single company who can effectively manage all of your IT, network, phone systems and Internet needs. Our goal when building and growing the company was to create a work environment where we have a lot of fun and work really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our website and “Core Values” at www.QLmi.com to learn more about who we are. 

We are currently seeking an Office Manager to join our growing team.   This position is Office Manager in title only.   What we are really looking for is a dynamic individual who is able to adapt, wear multiple hats, and desires a working environment where collaboration is key.   We are definitely not a traditional office environment.  The Office Manager will, in many cases, be the first face and voice our clients interact with.   Experience is valued but not a necessity.   We are looking for a great long term fit with our team, environment, and Core Values.  https://www.qlmi.com/about/core-values  

Responsibilities: 

Oversee and support all administrative duties in the office and ensure that office is operating smoothly. 

Manage office supplies inventory and place orders as necessary. 

Assist in developing office policies and procedures, and ensure they are implemented appropriately. 

Identify opportunities for process and office management improvements, and design and implement new systems. 

Daily communication with clients via phone, email, etc. 

Promote company and its products and services to new and existing customers. 

Update and maintain database with current client information. 

Generate email marketing campaigns, maintain social media/website changes and correspondence. 

Keep clients aware of latest developments (products, market, trends, etc.) 

Support QL Executive Team 

Qualifications: 

Minimum 3 years (preferred) previous experience in customer service, marketing, or other related fields 

Proficiency with Microsoft Office (Word, Excel, PPT. Outlook)  

Familiarity with marketing through Social Media outlets 

Ability to build rapport with clients 

Desire to serve and assist our clients 

Positive and professional demeanor 

Highly detail-oriented 

Details: 

Compensation - $40K - $50K Salary + Bonus Potential 

Compensation for Health Benefits (if applicable) 

Company provided Laptop and Cell Phone 

401k with Company Match 

Additional Benefits based on Qualifications. 

Work Hours – Monday thru Friday 8:00am to 5:00pm 

We are looking for an Energetic, Motivated and Responsible person with a Positive Attitude to join our Team as a Voice Over IP (VOIP) Technician.  Our culture is one of collaboration and teamwork which will provide a stable foundation to build a career.

A successful employee at Quantum Leap will share in our Core Values while focusing their daily efforts on team building and accomplishing installation or service tasks.  The ideal candidate will also have great troubleshooting abilities and attention to detail.

Responsibilities

• Develop positive relationships with our Quantum Leap team and our Customers
• Install, Troubleshoot, and Repair on-premise and cloud VOIP phone systems
• Work with IT managers, System Administrators, and third-party IT companies on networks, desktops, and VM servers as they relate to the VOIP systems or applications
• Develop skills in basic firewall programming for cloud VOIP installments
• Ensure security and privacy of networks and computer systems
• Work with Administrators and End Users on using VOIP features
• Document records/logs of repairs and fixes and maintenance schedule

Requirements

• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Familiarity with basic network setup

Helpful Skills/Experience (not necessary to apply)

• Advanced networking / VLANs
• Advanced firewall programming
• VMware servers
• VOIP experience
• Desktop knowledge in Windows/MAC

Quantum Leap provides competitive pay, benefits, and reimbursement for business expenses.  Exact compensation will be commensurate with experience. 

Work Hours:  Full-Time, M-F 8am-5pm with some possible overnight travel. 

Location:  Work from our Grand Rapids office.  2006 44th St. SE Grand Rapids, MI 49508

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com

At Quantum Leap, we consider ourselves a big family.  Dysfunctional at times (like most families) but a family nonetheless.  Our goal when building and growing the company was to create a work environment where we have a lot of fun working really hard.  We strive towards a collaborative and supportive culture that our people are proud to be part of and are even more proud to tell others about. Check out our “Core Values” to learn more about who we are.

Below are our expectations for a successful Outside Sales Rep:

Responsibilities:

• Present and sell company products and services to new and existing customers
• Prospect and contact potential customers
• Reach agreed upon sales targets by deadlines
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers

Qualifications:

• Previous experience in business to business sales, customer service, or other related fields preferred
• Must be able and willing to prospect and network consistently
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented

Interested Candidates should apply below. You can also apply by sending your resume to:  rdykstra@qlmi.com